Support

Last updated 10 September 2026

Write to support@coachwork.io. A real person reads it. Say what you were doing, what you expected, and what happened instead — and if it is about a specific workout, the date is usually enough to find it.

Reporting a post, a comment or a person

Every post and every comment carries a report control, and you can block the person who wrote a post — blocking hides them from you, takes effect immediately, and does not tell them. Reports are reviewed and acted on. If something needs attention faster than that, write to support@coachwork.io with the word urgent in the subject.

Common things

My coach's program is not showing. A coach's invitation is addressed to the email they typed. If you signed up with a different address — including Apple's Hide My Email — the invitation cannot find you. Ask your coach which address they used.
I logged a workout and it is not there. The app records on the device first and uploads afterwards, so a session logged with no signal appears once you are back online. If it is still missing after that, write in with the date.
I want my training history out of the app. Ask, and we will send you what is held about you.
I want my account deleted. It is in the app, under your profile. It removes everything and it cannot be undone.

Photo credits

The pictures on the app's goal tiles are placeholders for the beta, from Wikimedia Commons. These are used under a Creative Commons Attribution licence, unmodified apart from cropping and resizing:

“A person performs a foot stretch.jpg” by Shixart1985, CC BY 2.0.
“District Crossfit Class Warfare-47 (14973829717).jpg” by Rose Physical Therapy Group from United States, CC BY 2.0.
“Woman stretching her hamstrings and glutes on a log in nature.jpg” by Shixart1985, CC BY 2.0.
“Yoga in Seoul - 2021 (P1085148).jpg” by jodukrae, CC BY 2.0.
“Unknown asana 11.jpg” by lululemon athletica, CC BY 2.0.
“One arm handstand adjusted.jpg” by One_arm_handstand.jpg: Jonathanfv *derivative work: Lambtron, CC BY 3.0.
“TRX exercise Squat 2.jpg” by PTPioneer, CC BY 2.0.
“Yoga asana Jean Paul Finne Svanasana.jpg” by Lilian White from Louvain-la-Neuve, Belgique, CC BY 2.0.
“Vipritdhanuraasan.jpg” by Kajalkpandey, CC BY 4.0.
“Yoga Split 3.jpg” by lululemon athletica, CC BY 2.0.

The remaining tiles use public-domain and CC0 photographs (12 of them). Every tile photograph is replaced with our own before the official release.

Privacy

What is stored and who can see it is set out in the privacy policy.